Frequently Asked Questions

Store Information

Where are you located?

We are conveniently located at three store locations to serve you better:

IIntercourse, PA — 13 Center St, Intercourse, PA 17534
Lancaster, PA — 2460 Lincoln Highway, Lancaster, PA 17602
Murrells Inlet, SC — 12052 Hwy 17 Bypass North, Unit A, Murrells Inlet, SC 29576

Visit any of our locations to experience firsthand the craftsmanship and beauty of our Amish furniture.

Can I visit your showroom to see the furniture in person?

Absolutely! We invite you to visit our showroom to experience the craftsmanship and beauty of our Amish furniture firsthand. Our knowledgeable staff is available to answer your questions and help you explore our extensive collection.

Orders & Purchases

How do I place an order?

You can order directly through our website, call us, or visit any of our showrooms in person. For custom pieces, our team will help you choose your wood species, stain, and hardware so the furniture is built exactly the way you want it.

Can I customize the furniture to suit my preferences?

Absolutely! We offer a range of customization options including wood type, stain color, hardware choices, and dimensions. Contact our team to discuss how we can create a piece that meets your specific needs and style preferences.

How long does it take to build my furniture?

Because each piece is handcrafted by Amish craftsmen, custom orders typically take around 2-4 months. We'll give you an estimated build time when you place your order.

Can I change or cancel my order after I place it?

Yes, but please let us know as soon as possible. Since most orders go straight into production with our Amish craftsmen, changes or cancellations may not be possible once building has started. To adjust your order, contact us right away at 717-259-3842 or backoffice@kingsamishfurniture.com.

Shipping & Delivery

Do you offer free delivery?

Yes — we offer free in-home delivery within 100 miles of our stores for orders $2000 and more. After 100 miles it’s $4.00 per mile one way.

How long does delivery take after my furniture is built?

Once your piece is ready, local in-home delivery is typically scheduled within 2-3 weeks.

Will you set up the furniture in my home?

Yes, the delivery team will place it in the room of your choice and make sure it's set up properly.

Can I pick up my order in-store?

Yes. If you'd prefer to pick up your furniture from one of our showrooms, just let us know .

Returns & Exchange

What is your returns policy?

We understand that sometimes, even with the best intentions, a piece of furniture may not look or feel the way you envisioned once it’s in your home. That’s why we offer a return policy designed to give you peace of mind:

Fourteen-Day Return Policy: If your new furniture doesn’t meet your expectations, you can return it within 14 days, provided it remains in “new” condition.
Return Logistics: If the delivery team has already left your home, you will cover the return shipping costs, which are approximately $4.00 per mile (one way) to our warehouse.
Refund or Credit: We offer either an 80% refund or 100% in-store credit to rebuild or choose another piece that better suits your preferences.

How do I initiate a return?

Email us at backoffice@kingsamishfurniture.com or call 717-259-3842 with your order details, and we'll guide you through the next steps.

Can I exchange an item instead of returning it?

Yes, exchanges are available for most products within 30 days of receipt. Simply let us know the item you’d like to exchange for, and we’ll guide you through the process.

How long does it take to process my return or exchange?

Once we receive your returned item, processing typically takes 5-7 business days. Refunds will be issued to your original payment method, or the exchanged item will be shipped promptly.