Refund policy

30-Day Return Policy

We understand that sometimes, even with the best intentions, a piece of furniture may not look or feel the way you envisioned once it's in your home. If your new furniture doesn't meet your expectations, you can return it within 30 days of receipt, provided it remains in "new" condition.

Refund or credit

We offer either an 80% refund or 100% in-store credit to rebuild or choose another piece that better suits your preferences. Refunds are issued to your original payment method.

Exchanges

Exchanges are available for most products within 30 days of receipt. Let us know the item you'd like to exchange for, and we'll guide you through the process.

Return shipping

If the delivery team has already left your home, you cover the return shipping cost, approximately $4.00 per mile (one way) to our warehouse.

Processing time

Once we receive your returned item, processing typically takes 5-7 business days.

Changes and cancellations

Most orders go straight into production with our Amish craftsmen, so changes or cancellations may not be possible once building has started. Please contact us as soon as possible if you need to adjust your order.

Our satisfaction guarantee

If your furniture breaks due to a craftsmanship defect, we will repair or replace it at no cost to you. If misuse or abuse damages the furniture, we can help with repairs for a fee.

Sofas: the frames are guaranteed for life, with a 5-year compression warranty (cushion compression will not exceed 1/2") and a 5-year warranty on electrical components.

How to start a return

Email mike@kingsamishfurniture.com or call 717-259-3842 with your order details, and we'll guide you through the next steps.