At Kings Amish Furniture, we place quality and customer satisfaction at the heart of everything we do. For many years, we’ve built our reputation by taking excellent care of our customers. While we’ve traditionally communicated this commitment verbally, we’re excited to now put it in writing. We want you to feel confident, knowing exactly what to expect when you purchase furniture from us. To strengthen our commitment, we’ve outlined everything you can expect—ensuring transparency and confidence from the moment you choose to shop with us.
Our Promise for Furniture Quality and Repairs
Wood is a natural product, and while we craft our furniture to the highest standards, factors like time and use may cause wear and tear. To help prevent damage, we encourage you to review our guide on furniture care to keep your items in top condition. However, we understand that accidents happen and defects can occur, which is why we stand behind our furniture with a clear repair and replacement policy:
- Builder Defects: If your furniture breaks due to a craftsmanship defect, we will repair or replace it at no cost to you.
- Non-Normal Use or Abuse: If misuse or abuse damages the furniture, we can help with repairs for a fee.
We want your furniture to remain a cherished part of your home for years, and we’re here to support you with any issues that arise.
Sofa Warranty and Guarantees
We believe in the durability and longevity of our sofas, which is why we provide the following warranties:
- Lifetime Frame Warranty: We guarantee the frames of our sofas for life because they are built to last.
- Compression Warranty: Over time, cushions may lose firmness, but with our 5-year compression warranty, we ensure that cushion compression will not exceed 1/2″.
- Electrical Components: For any sofa with electrical components, we offer a 5-year warranty on these parts.
Returns Policy for Furniture
We understand that sometimes, even with the best intentions, a piece of furniture may not look or feel the way you envisioned once it’s in your home. That’s why we offer a return policy designed to give you peace of mind:
- Fourteen-Day Return Policy: If your new furniture doesn’t meet your expectations, you can return it within 14 days, provided it remains in “new” condition.
- Return Logistics: If the delivery team has already left your home, you will cover the return shipping costs, which are approximately $4.00 per mile (one way) to our warehouse.
- Refund or Credit: We offer either an 80% refund or 100% in-store credit to rebuild or choose another piece that better suits your preferences.
Ensuring Your Satisfaction at Every Step
At Kings Amish Furniture, we dedicate ourselves to making sure you love the furniture you bring into your home. Whether it’s through our detailed repair and replacement policies, generous mattress trial, or return options, we aim to support you at every stage of your purchase. Quality, customer satisfaction, and transparency form the cornerstones of our business, and we look forward to serving you for many years to come.
